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Apr 5, 2019

“A lot of things are evolution. Not revolution.” - Tim Bruffey

(click to tweet)

People used to think of adjusting as an art.

That there was a touch to inspecting damage, writing scope notes, and sending it off to the insurance company. But about five years ago, the insurance industry started to see the opportunity for machines to assist in the process.

Now, we live in an age where drones and robots are able to compute the cost. This shift is the impetus for much of the discussion around insuretech.

That’s why on today’s episode of FNO: InsureTech, we are joined by Tim Bruffey—the Vice President of Innovation at Accurence. The Accurence Smart Automated Guideline Engine (S.A.G.E.™) automates key adjusting components including: inspection, claim documentation, scoping, estimating, and auditing across multiple perils.

Tune in to this episode to hear Tim’s insights on everything related to having a technology-solution provider inside the insurance industry.

“What made adjusters good adjusters is that they were coming to the workforce with a base knowledge of construction. I don’t think that’s really common anymore.” - Tim Bruffey

(click to tweet)


The FNO: Tips

  • It turns out that there’s a lot of valuable data inside the scope notes that most adjusters just throw away
  • When creating insuretech solutions: integrate with others like Xactanalysis, Xactimate, Geomni, and Eagleview
  • Independents respond and calibrate much more quickly than staffed groups
  • Collaboration between adjusters can be complicated when laborers have certain working restrictions (ex: can’t climb over a certain height)
  • Accurence’s recent acquisition of National Water is creating QualityAssist for water mitigation
    • Water losses create a uniquely complicated set of data for insurance carriers to work through


Fourseventy Claim Management