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Aug 4, 2023

Join hosts Lee and Rob this week as they embark on an inspiring journey with Claudia Rodriguez, Vice President of Insurance Claims at Auto Club Enterprises, on her actual last day of work before she retires. Claudia shares the importance of straightforward communication in the workplace, and reflects on her trailblazing role as the first woman to occupy this position. Tune in to hear her insights on the evolution of the insurance industry and her thoughts on the crucial topic of social inflation's impact and significance in today's world. Prepare to be inspired by Claudia's remarkable climb from a receptionist in a small claims office to leading a multi-state, multi-billion dollar claims organization.


Learn More:

Claudia Rodriguez: LinkedIn 

Auto Club Enterprises 


What You’ll Hear In This Episode:


[5:48] Claudia joins the show, on her last day of work after 35 and a half years of work! 


[6:47] She may have dreamt of being a water girl for the Cowboys, and roots for the Bruins, but her first job at Auto Club Enterprises was a claims receptionist. 


[8:54] Breaking through two barriers: the first homegrown Auto Club person to become VP of claims and the first woman to occupy the position. 


[12:00] The beauty of having a straightforward yet pleasant style at work. 


[13:01] How Claudia grew to do the job she did one step at a time. 


[15:01] Leaving was never in her plans, it was just a matter of doing the best she could for the Auto Club every day. 


[16:03] Claudia discusses Strike Force and the importance of leaders listening to their people and understanding what’s happening on the front lines. 


[19:32] Know your process and your capabilities, and listen to the customer. 


[20:34] How has the business changed in 1987 and how have customer expectations changed? 


[22:48] The issue of social inflation and why it matters to the insurance industry. 


[31:00] The need for more analytics in the industry.


[39:22] It’s important to slow down and take time to understand which problem it is that you're trying to solve.


[39:48] The more informed you are, the better you can help others.